API integrations
Two-way or one-way connections between your systems, with an explicit decision about which one owns each field.
Automation that works
on the tools you own.
Most automation projects start by buying a platform and end with the same manual work spread across more systems. We start from the process instead, and connect what you already run.
The challenge
The expensive part is not the work. It is the work being done twice.
Data gets keyed into the CRM and again into the ERP. Someone exports a report every Monday and reconciles it by hand. An order sits unnoticed because the system that knows is not the system anyone watches. None of these show up as a line item, which is precisely why they persist for years — the cost is real but distributed across everyone's week.
When this is the right call
Where the hours
are actually going.
Automation earns its cost where the work is frequent, rule-governed, and expensive to get wrong. These are the usual candidates.
- The same record is entered in two systems by two people
- A recurring report is assembled by hand from multiple exports
- Work stalls because nobody is notified when a step is overdue
- Errors are found downstream, by a customer, rather than at entry
- One person is the integration — they move the data, and holidays are a problem
- New tools keep getting bought, and the manual step survives each one
What you get
What gets connected.
Integrations that survive the other side changing, which is the only kind worth building.
Workflow automation
Rules that watch for conditions and act — notify, escalate, generate, record — without anyone remembering to check.
Identity and matching
Explicit keys linking the same customer across systems, rather than fuzzy name matching that produces duplicates in production.
Error handling and retries
Backoff, idempotent operations and alerts that reach a person. A silent failure is worse than no automation.
Audit log and dashboard
What crossed, when, and what failed — so diagnosing an issue is a query rather than a guess.
AI-assisted steps
Where it genuinely helps: classification, extraction and drafting, with a human check on anything consequential.
How we work
Staged delivery,
no surprises.
Working from Mexico on Central Time, so review happens the same day rather than overnight — see how nearshore delivery works.
Measure the process
Two weeks of counting: how often, how long, how many people, how many corrections. Without a baseline nobody can say whether it worked.
Design the flow
Which system owns which field, which direction data moves, what happens on conflict and on failure.
Build in parallel
The automation runs alongside the manual process until both agree, so errors surface while there is still a safety net.
Cut over and maintain
The manual step is retired, and the integration is monitored — third-party APIs change, and something has to notice.
26+
Years of hands-on
software engineering
The outcome
Capacity back, without new headcount.
The measurable result is hours returned and errors prevented. The less obvious one is resilience: a process encoded in software does not leave when someone does, does not skip a step under pressure, and can be changed deliberately rather than by retraining everyone.
Frequently asked
What US companies
ask first.
If your question is about working across the border rather than about this service, the nearshore guide covers it in more depth.
- Do we have to replace our current systems?
- Almost never. Most modern business software exposes an API, and connecting two systems removes double entry without touching either one. Replacing platforms is the expensive path and rarely the one the problem actually requires.
- What if one of the vendors changes their API?
- It will happen, so the integration is designed for it: third-party dependencies are isolated in one place instead of spread through the system, and monitoring tells us something broke before your team finds out from a customer. This is also why ongoing maintenance matters more for integrations than for most software.
- Can everything be automated?
- No, and designing as if it can is the common mistake. Real processes have exceptions. We automate the predictable majority and leave a clear manual route for the rest, which delivers value in weeks instead of chasing the last few percent for months.
- Who owns the code and the IP?
- You do. At the end of an engagement we hand over the source code, the documentation and the infrastructure accounts, and ownership of the work sits with you. That is deliberate: if you ever want to move to another vendor or bring maintenance in-house, you can do it without renegotiating anything.
- What happens after launch?
- We cover the full lifecycle — design, development, deployment and maintenance. After launch we can keep running hosting, monitoring, updates, fixes and new features at whatever level of involvement your team needs. It is not mandatory, because of the answer above, but it is available.
- How much overlap will we really have?
- We work on Central Time year-round, which puts us within an hour of Chicago and Denver and no more than two hours from New York or Los Angeles in either half of the year. In practice your whole working day overlaps with ours, so questions get answered the same day rather than the next one.
Next step
Name the process
that eats the week.
Describe what your team does by hand between two systems. If measuring it first would be more useful than building anything, we will say so.